General terms and conditions of sale

  1. Preamble
  2. Orders
  3. Availability
  4. Delivery
  5. Right to cancel
  6. Retention of title
  7. Entire agreement
  8. Governing law
  9. Intellectual property


1. Preamble

These Terms and Conditions apply exclusively between Stratogreen Gmbh, Kaiser-Wilhelm-Ring, 50 - 50672 Köln Germany, hereinafter referred to as "Artifigrass24.co.uk" or the "Website" and any person who makes a purchase on Artificialgrass24.co.uk, hereinafter referred to as the "Customer" or "You" and collectively referred to as the "Parties".

You confirm that You are of full age or have received parental permission and that You have the legal capacity to enter into a contract and to subsequently place an order on Artificialgrass24.co.uk.
The Website delivers to Customers in the countries listed at Clause 3.

Should you have any questions concerning an online purchase, please contact the Artificialgrass24.co.uk Customer Relations Centre as stipulated below:
If You have an account on Artificialgrass24.co.uk, by clicking on the following link: My Account

The Parties agree that their relationship will be governed exclusively by these General Terms and Conditions of Sale, which are available on Artificialgrass24.co.uk.

These Terms and Conditions may be varied. Accordingly, the Parties agree that their relationship will be governed by the Terms and Conditions applicable on the Website on the day the order is placed on Artificialgrass24.co.uk. These General Terms and Conditions of Sale will apply from the date they are posted online.

2. Orders

How to place an order on Artificialgrass24.co.uk

You will be required to complete several stages when placing an order:

  • Add your chosen items to your shopping cart
  • Select a delivery method
  • Select a method of payment
  • Make your payment
  • You will receive an e-mail from Artificialgrass24.co.uk confirming that your order has been logged
  • Finally, You will receive an e-mail confirming your order

Generation of an order confirmation e-mail means that Artificialgrass24.co.uk has accepted your order, which will then form the sales contract between the Parties.
As soon as your order is ready to be dispatched, Artificialgrass24.co.uk will send You an e-mail confirming that your order has been dispatched.

Our prices

The prices displayed by default on the Website are stated in Pounds Sterling and include all charges applicable in UK.
VAT is applied at the rate applicable on the order date. Product prices displayed on Artificialgrass24.co.uk exclude postage/shipping, the cost of certain packaging and other optional services selected by You, for which there will be an additional charge. Any additional charges will be included in the summary of your order displayed on-screen before the order is finally confirmed.

Method of payment

You may pay for your goods using Paypal or by bank card as Visa card, Mastercard, or others bank cards.
If an anti-fraud check is carried out to ensure the security of customer transactions, Artificialgrass24.co.uk may ask You to provide order validation documentation by fax or e-mail, such as one or more documents containing proof of your address and/or a copy of your identity card, before your order is confirmed.
Your order will only be final once Artificialgrass24.co.uk has received these documents and issued a confirmation e-mail. In the absence of these documents or if the documents do not establish your identity and address, Artificialgrass24.co.uk reserves the right not to confirm the order.

Artificialgrass24.co.uk also reserves the right to reject an order in the event of an ongoing payment dispute or if a Customer has ordered an unusually high number of products or services.

Proof of orders and payment

In the absence of proof to the contrary, our electronic databases and those of our service providers that are kept under adequate security conditions will constitute proof of all transactions entered into between Artificialgrass24.co.uk and You. In accordance with applicable regulations, we store orders in a reliable medium.
You may access orders placed by You on Artificialgrass24.co.uk by going to My account. In all cases, Artificialgrass24.co.uk advises Customers to retain their order confirmation e-mail.

2. Availability

Our product and service offers apply for as long as they remain visible on the Website, except when special offers are available, in which case the term of validity of those offers will be stipulated on the Website. You are advised to check the availability of items on the relevant product information page.

If an item ordered is not available, Artificialgrass24.co.uk reserves the right to cancel the order, in which case You will be notified accordingly.
If You place an order for several products one of which is unavailable, www.Artificialgrass24.co.uk will inform You accordingly. The rest of the order will be processed and dispatched to You within the time limit indicated on the Website.

3. Delivery

Products are delivered to the delivery address provided by You in your order, exclusively in mainland UK. Our delivery service does not include delivery to Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.
The delivery time given on the Website begins on the date on which the products You have ordered are dispatched from our warehouse, such date not to be more than 30 workings days after confirmation of the order by the Website. You will be sent an e-mail confirming that the order has been dispatched.

If You are unable to take delivery of items delivered by the carrier, You will have a certain period of time in which to collect the parcel from the specified carrier. Thereafter, the parcel will be returned to Artificialgrass24.co.uk. The Artificialgrass24.co.uk will then send a reminder. If You fail to respond to the reminder within 7 days, Artificialgrass24.co.uk will consider that You have exercised your right to cancel the order.

With respect to the acceptance of packages, Artificialgrass24.co.uk strongly advises Customers to check the apparent condition of items on delivery. In the event of a problem (damaged packaging or missing, damaged or broken items), You:

  • Must describe the condition of the parcel being refused in detail on the delivery note
  • Must have the carrier countersign the delivery note
  • Will have a period of 2 calendar days (excluding bank holiday) in which to notify Artificialgrass24.co.uk by any means.

5. Right to cancel

In accordance with applicable legislation, You have a period of 7 clear days from receipt of your order in which to cancel. This cancellation period will not apply with respect to the purchases of products which You have unwrapped.
Only returned items that are complete, in perfect condition, in their original packaging will be accepted. Otherwise, the return will be deemed non-compliant and You will not receive a refund from Artificialgrass24.co.uk.

6. Retention of title

Artificialgrass24.co.uk will retain full title to items purchased by you until you have fulfilled all of your obligations, particularly by paying the full price of the order, plus interest where applicable.

7. Entire agreement

These General Terms and Conditions of Sale comprise all of the clauses herein. No forbearance in relying on a clause of these Terms and Conditions at any time will constitute a waiver of the right to subsequently rely on those clauses. If one clause is invalid, the other clauses will remain valid.

8. Governing law

These General Terms and Conditions of Sale are governed by English law.
In connection with a business-to-business sales contract, the Parties expressly agree that this contract is governed by English law. The Parties expressly agree that the Vienna Convention on Contracts for the International Sale of Goods will not apply to their relationship. Accordingly, any dispute that is not resolved amicably will be referred to the exclusive jurisdiction of the competent courts, even in the event of multiple defendants and/or if a third party is joined to the proceedings, even for urgent proceedings or protective proceedings brought on an urgent application or an ex parte application.

9. Intellectual property

Content on the Site is subject to property rights protected under the intellectual property, including copyright, designs, trademarks, domain names, patents, know-how, software or database rights. The Stratogreen Gmbh and its partners retain ownership of all such content and associated rights.
Content on this, the Stratogreen Gmbh grants users a limited, non-exclusive, revocable, without the right to sublicense for simple access, navigation and use linked to the Site. This license does not grant Users any other right, particularly any right of commercial exploitation of such Content.